Refund policy

RETURN & REFUND POLICY

At Desert Card Company, we take great care in selecting, inspecting, describing, and packaging every collectible we sell. Because trading cards and sealed collectibles are condition-sensitive products with fluctuating market values, all sales are generally final, subject to the exceptions below.

ALL SALES ARE FINAL

We do not accept returns, exchanges, or cancellations due to buyer’s remorse, changes in market value, finding an item at a lower price elsewhere, or a change in personal preference.

Once an order has entered the fulfillment or shipping process, it cannot be canceled.

GRADED CARDS

Professionally graded cards are sold according to the grade and certification assigned by the applicable third-party grading company, such as PSA, CGC, BGS, or another recognized grading service.

Desert Card Company does not guarantee that a card will receive the same grade if it is removed from its holder and resubmitted, crossed over to another grading company, or regraded.

Minor cosmetic imperfections to a graded card holder or slab, including light scratches, scuffs, or other normal manufacturing or handling marks, are not considered defects unless the condition was materially misrepresented in the product listing.

RAW/UNGRADED CARDS

Any condition assessment provided for an ungraded card represents Desert Card Company’s good-faith opinion and is not a guarantee of any grade the card may receive from a professional grading company.

Customers should review all available photographs and product information before purchasing. Differences of opinion regarding condition or potential grading outcomes are not grounds for a return or refund unless the item was materially misrepresented.

SEALED PRODUCTS

Factory-sealed trading card products are final sale. We cannot accept returns or exchanges of sealed products because the integrity and chain of custody of a collectible cannot be verified after it has left our possession.

Desert Card Company does not guarantee the contents, pulls, card values, grades, or manufacturing quality of any sealed product. Manufacturer defects involving the contents of an otherwise authentic factory-sealed product are generally the responsibility of the product manufacturer.

DAMAGED, INCORRECT, OR MATERIALLY MISREPRESENTED ITEMS

If your order arrives damaged, you receive the wrong item, or you believe the item you received is materially different from its listing, please contact us within 3 calendar days of confirmed delivery.

Please include your order number, a description of the issue, photographs of the item, photographs of the shipping packaging, and any other information reasonably requested to evaluate the claim.

Please retain all original packaging and shipping materials until the claim has been resolved.

If Desert Card Company determines that an item was damaged in transit, shipped incorrectly, or materially misrepresented, we may, as appropriate, offer a replacement, return authorization, store credit, or refund.

UNAUTHORIZED RETURNS

Do not send an item back without first receiving authorization from Desert Card Company. Unauthorized returns may not be accepted or refunded.

Any item authorized for return must be returned in the same condition in which it was received, including all original packaging, holders, seals, certification labels, accessories, and other materials.

Items that have been opened, altered, removed from a graded holder, tampered with, damaged after delivery, or otherwise changed from their delivered condition are not eligible for return.

SHIPPING & DELIVERY

Customers are responsible for providing a complete and accurate shipping address at checkout. Desert Card Company is not responsible for delivery delays or other carrier-related circumstances outside our reasonable control.

Claims involving packages marked as delivered but allegedly not received will be reviewed on a case-by-case basis and may require cooperation with the shipping carrier or other applicable parties.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued vary by financial institution and payment provider.

Original shipping charges are generally non-refundable except when the return results from an error by Desert Card Company or as otherwise required by applicable law.

FRAUD AND RETURN ABUSE

Desert Card Company reserves the right, to the extent permitted by law, to refuse transactions, returns, refunds, or future orders when we reasonably suspect fraud, product substitution, tampering, return abuse, or other misuse of our policies.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived or restricted under applicable law.

CONTACT US

If you have questions about an order, return, refund, or this policy, please contact us at support@desertcards.com. For questions regarding an existing order, please include your order number.

Desert Card Company 

Collect with confidence.