Shipping policy
SHIPPING POLICY
Desert Card Company is committed to packaging and shipping every order with the care appropriate for collectible trading cards and sealed products. Please review the following shipping terms before placing your order.
SHIPPING AREA
Desert Card Company currently ships only to eligible addresses within the 48 contiguous United States.
We do not currently ship to Alaska, Hawaii, U.S. territories or possessions, international destinations, APO, FPO, DPO, or other military addresses.
Orders placed with an address outside our eligible shipping area may be canceled and refunded.
ORDER PROCESSING
In-stock orders are generally processed within 1–2 business days after payment and any applicable order verification are completed.
Business days are Monday through Friday, excluding federal holidays and other days on which our shipping carriers are not operating normally.
Processing times are separate from carrier transit times. During periods of unusually high order volume, major product releases, holidays, severe weather, or other circumstances outside our reasonable control, processing may take longer.
SHIPPING RATES
Available shipping methods and applicable shipping charges will be displayed at checkout before your order is submitted.
Shipping charges may vary based on the value, size, weight, destination, shipping method, insurance requirements, and other characteristics of an order.
TRACKING
Tracking information will generally be provided once an order has been prepared for shipment and a shipping label has been created.
Please allow time for the carrier to receive and scan the package. Tracking information may not update immediately after a shipping confirmation is sent.
An estimated delivery date provided by Desert Card Company, Shopify, or a shipping carrier is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.
HIGH-VALUE ORDERS
Because we sell collectible products that may have significant value, Desert Card Company reserves the right to use additional shipping protections for any order.
These protections may include shipping insurance, signature confirmation, adult signature confirmation where appropriate, additional packaging, address verification, identity or payment verification, or other reasonable measures intended to protect the customer and Desert Card Company.
Additional verification may delay shipment. If we are unable to satisfactorily verify an order, we reserve the right to cancel the order and issue a refund to the original payment method.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your shipping information before submitting an order. Desert Card Company is not responsible for delays, failed deliveries, or losses resulting from incorrect, incomplete, or outdated shipping information provided by the customer, except as otherwise required by applicable law.
If you discover an address error, contact us as soon as possible at support@desertcardcompany.com. We cannot guarantee that an address can be changed after an order has been placed.
For security and fraud-prevention purposes, we may be unable to redirect an order to a different address after it has entered processing. In some circumstances, the order may need to be canceled and reordered using the correct information.
DELIVERY
Once a package has been transferred to the shipping carrier, delivery timing is subject to the carrier’s operations and circumstances that may be outside Desert Card Company’s reasonable control.
Carrier delays caused by weather, transportation disruptions, peak shipping periods, natural disasters, or other unforeseen circumstances may affect delivery times.
A delay in carrier transit does not, by itself, qualify an order for cancellation or refund.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, and any location where the carrier may have securely left the package.
You should also contact the shipping carrier when appropriate.
If you still cannot locate the shipment, contact us promptly at support@desertcardcompany.com with your order number.
Desert Card Company will review reported delivery issues on a case-by-case basis. Resolution may require cooperation with the shipping carrier, shipping insurer, payment provider, or other applicable parties.
A carrier’s delivery confirmation does not prevent us from reviewing a legitimate delivery issue, but a refund or replacement is not guaranteed solely because a customer reports that a package marked delivered cannot be located.
LOST PACKAGES
If tracking indicates that a shipment may have been lost in transit, please contact us at support@desertcardcompany.com.
When appropriate, Desert Card Company may initiate or assist with a carrier or insurance claim. Customers may be required to provide information or cooperate with the investigation before a replacement or refund can be considered.
Please do not submit multiple claims regarding the same shipment through Desert Card Company, the carrier, an insurer, and/or a payment provider without informing us, as doing so may delay resolution.
DAMAGED SHIPMENTS
If your order arrives damaged, please contact us within 3 calendar days of confirmed delivery at support@desertcardcompany.com.
Please include your order number, photographs of the item and its condition, photographs of the shipping container and packaging materials, and any visible damage to the package.
Please retain the item and all original shipping and packaging materials until the claim has been resolved. These materials may be required for a carrier or insurance claim.
Do not discard packaging or return an item without authorization from Desert Card Company.
Damage claims will be handled in accordance with our Return & Refund Policy.
COMBINED ORDERS AND MULTIPLE SHIPMENTS
At our discretion, multiple items within an order may be shipped together or in separate packages. When an order is divided into multiple shipments, separate tracking information may be provided.
We do not guarantee that separate orders placed by the same customer will be combined into one shipment.
PREORDERS AND SPECIAL RELEASES
If Desert Card Company offers preorder products, presale products, or products with a stated future release date, the estimated fulfillment timeframe will generally be provided in the applicable product listing.
Orders containing both in-stock and preorder items may be held until all products are available or may be shipped separately at our discretion.
Manufacturer, distributor, or release-date delays may affect estimated fulfillment dates.
RISK, FRAUD PREVENTION, AND ORDER VERIFICATION
To protect our customers and our business, Desert Card Company may review orders for potential fraud, payment irregularities, unusual purchasing activity, address discrepancies, or other risk indicators.
We may contact you for additional information before fulfilling an order. Desert Card Company reserves the right, to the extent permitted by law, to cancel and refund an order that we reasonably determine cannot be safely or satisfactorily fulfilled.
YOUR LEGAL RIGHTS
Nothing in this Shipping Policy is intended to limit any rights or remedies that cannot legally be waived or restricted under applicable law.
CONTACT US
If you have questions about shipping or an existing order, please contact us at support@desertcards.com. For questions regarding an existing order, please include your order number.
Desert Card Company
Collect with confidence.